Patient Responsibility - Zero Tolerance

Our aim is to provide patient-centred healthcare, through a skilled team, working in an innovative, caring and educational environment. To help us to do this we expect all patients to be respectful towards the staff, premises and any other persons in the building at all times. This means that any form of verbal or physical abuse will not be tolerated, and will result in removal from our practice list.

Patient Responsibilities mean:

· Courtesy to the staff at all times - remember they are working under doctors' orders.

· Responding in a positive way to questions asked by the reception staff.

· To attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment!

· An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made.

· Patients should make every effort when consulting the surgery to make best use of nursing and medical time - home visits should be medically justifiable and not requested for social convenience.

· When patients are asked to give 48 hours notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing.

· Out-of-hours calls (e.g. evenings, nights & weekends) should only be requested if they are felt to be truly necessary.